Privacy Policy

LONDON ROBOTICS SCHOOL LTD is a company registered in England and Wales with company registration number 14812864, having its registered office address at 4-8 Ludgate Circus, London, United Kingdom, EC4M 7LF (“School”). We have developed this privacy notice to explain how we may collect, retain, process, share and transfer your personal data when you visit our website www.london-robotics-school.co.uk (“our website”), contact us or purchase our services. We are committed to protecting and respecting your privacy.

This Privacy Notice (together with our Terms and Conditions) constitutes the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website and/or purchasing our services, you are accepting and consenting to the practices described below.

This Privacy Notice governs our use of personal data collected from individuals through their browsing or provided by them completing and submitting the registration form on our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

Our Notice complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

In this document the following terms shall have the following meanings:

“Student”: a child or an adult of whatever age who will be attending the Course as specified in the Registration Form. The Student may be you if it is you who is undertaking the Course, or it may be your child if it is your child who is undertaking the Course;

“We”, “Our”, “Us”, or “School”: 4-8 Ludgate Circus, London, United Kingdom, EC4M 7LF, a company registered in England and Wales with company registration number 14812864, having its registered office address at 4-8 Ludgate Circus, London, United Kingdom, EC4M 7LF;

“You”, “Your”: the person or persons who (a) visit our website and/or (b) have purchased our services, being either the Student’s parent(s) or guardian(s) or carer(s), or the Student themselves if the Student is an adult who is undertaking a course themselves.

We may collect, use, store and transfer different kinds of personal data about you and/or the Student. We have collated these into groups as follows

You may provide us information about you and/or the Student by filling in forms on our website or by contacting us via phone, e-mail or otherwise. This includes information you provide when you submit a registration form on our website, subscribe to our services, apply for a vacancy, apply to a course, search for a product or service on our website, and when you report a problem with our site or submit a complaint.

The information you provide us may include:

• Information about Your and/or the Student’s identity – such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time
• Your contact information – information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
• Transaction data – includes details about payments or communications to and from you and information about products and services you have purchased from us.
• Marketing data – your interests and preferences in receiving marketing from us; communication preferences; feedback, survey responses and actions in relation to your use of our services.

By submitting the registration form, you confirm that you are authorised and have the necessary consents to disclose the personal data provided in the application to us. We shall not be liable for any claim brought by any individual arising from an act or omission resulting from your failure to ensure that the transfer of the personal data was lawful.

Every time you visit our website or use our services, we may automatically collect the following information:

• Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Information regarding your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products and services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as clicks, scrolling, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Anonymous data is data that does not identify you as an individual. We may aggregate anonymous data such as statistical or demographic data for any purpose.

Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this Privacy Notice.

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences.

We may request health data from potential clients and employees. This might be necessary to ensure the safety of our staff and Students, as well as to assess the working capacity of the employee.

Except as noted above, we DO NOT collect any other special personal information about you.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The law establishes 6 legal bases on which we can process your and/or the Student’s personal information: these are Consent, Contract, Legal Obligation, Vital Interests, Public Task and Legitimate Interests. For further information about these legal bases and fuller definitions, please refer to the ICO website.

If a basis on which we process your and/or the Student’s personal information is no longer relevant, then we shall immediately stop processing your and/or the Student’s data. If the basis changes, then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your and/or the Student’s information.

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information. We may use it in order to:

If a basis on which we process your and/or the Student’s personal information is no longer relevant, then we shall immediately stop processing your and/or the Student’s data. If the basis changes, then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your and/or the Student’s information.

• verify your identity for security purposes
• sell products to you
• provide you with our services
• provide you with suggestions and advice on products, services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at [email protected]. However, if you do so, you may not be able to use our website or our services further.

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do so after having given careful consideration to:

• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business activities
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage business risk
• protecting your interests where we believe we have a duty to do so.

From time to time, we are obliged to process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Our website uses cookies to distinguish you from other visitors of our website. This helps us to provide you with a good and quality service when you browse our website and allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We may use the information about you and the Student in the following ways:

We may use this information:

• to evaluate your application to receive our services;
• to process a booking for one of our courses or products;
• to evaluate and manage your job application;
• to carry out our obligations arising from any contract concluded between you and us and to provide you with the information, products and services that you request from us;
• to comply with our legal obligations;
• to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you with information about other products or services that may interest you;
• to inform you about changes to our service; and
• to ensure that the content of our website is presented in the most convenient manner for you and for your device.

We will use this information:

• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our website to ensure that its content is presented in the most convenient manner for you and for your device;
• as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other visitors of our website about products or services that may interest you or them.

We may share your and/or Student’s personal data with selected third parties in the following cases:

• If the School or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of the School, our clients, business partners, or others.

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

In some circumstances, it may be necessary for us to transfer your and/or student’s personal data to a country outside the United Kingdom (for example, if that is your country of origin). Such a transfer will only be made for the purposes specified above.

You should be aware that foreign countries may not offer data protection law equivalent to that applicable in the United Kingdom and you consent to the transfer of data in these circumstances and for those purposes. Where we make such a transfer to a country that does not provide the same level of data protection as the United Kingdom, we will put appropriate measures in place to ensure your and student’s information is protected.

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your password(s) and account/profile registration information and verifying that the personal data we maintain about you is accurate and current.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Except as otherwise mentioned in this Privacy Notice, we keep your and/or the Student’s personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

It is important that the personal data we hold about you and/or the Student is accurate and current. Please keep us informed if your and/or the Student’s personal data changes.

You have the right to access information held about you and/or the Student. Your right of access can be exercised in accordance with the applicable legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

If you wish us to remove personally identifiable information from our website, you should contact us to make your request. We might not be able to provide you with our services after that.

When we receive any request to access, edit or delete personal identifiable information we will first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Any changes we may make to this Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Notice. Your continued use of our website and/or services after any change in this Privacy Notice will constitute your acceptance of such change.

If you are not happy with our Privacy Notice or if you have any complaint, then you should tell us. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your and/or the Student’s personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

If you have any questions regarding this Privacy Notice, please do not hesitate to address them to [email protected].

Date of last review: 01 August 2023